REFUND POLICY

REFUND POLICY

In order to process a refund, the following conditions must be met; 

Item(s) must be unworn, unwashed, and unused. Item(s) must be returned to the original condition received. all garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund. Items that have been returned without garment tags or seals will not be accepted.

If the conditions detailed are not met, we shall notify you by email that your return has not been approved. In such a case, you will have the options to have the product returned to you at your own expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order. 

UK Returns

We endeavour to assess and accept returns within 10 - 14 working days of their arrival to our warehouse. A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment. Please allow 10 working days for our team to process your returns from date of arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of your refund amount. Please use your tracking number as assurance we have received your return.

Your refund will be processed minus any original shipping charges selected. A return cost of £2.50 will be deducted from your refund amount (UK customers only). 

International Returns

We endeavour to assess and accept returns within 28 working days of their arrival to our warehouse. A return should take no longer than 28 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment. Please allow 10 working days for our team to process your returns from date of arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of your refund amount. Please use your tracking number as assurance we have received your return.

EXCHANGES

At this time, we do not offer exchanges. We would suggest you place a new order and return the unsuitable product to us so we can process a refund once we receive it. 

FAULTY/ DAMAGED GOODS

We’re very sorry to hear you received a faulty item. Please return your item back to us, we will give you the option of sending a replacement or issuing a full refund. If you have any queries, please contact us at customercare@amylynn.co.uk

PROMOTIONAL PERIOD

Please note all sales in our FINAL CLEARANCE promotion; 3 for £40 are final and are non returnable and non-refundable.