RETURNS + EXCHANGES
We aim to provide our customers with full satisfaction in regards to their experience with our website, services and products. If you are not completely satisfied with your purchase, you have after your parcel was delivered to return your item/s back to us. Please note returns received after this time frame may be rejected by our team.
Please note all sales in our FINAL CLEARANCE promotion; 3 for £40 are final and are non returnable and non-refundable.
We have arranged a very easy returns process for our UK customers.
Create your returns label : www.royalmail.com/track-my-return
Please note we do not offer free returns. A return cost of £2.50 will be deducted from your refund amount. This is a tracked returns service, please make sure to obtain your receipt to track your returns.
A returns label is not provided for International Orders. International customers must return their items at their own cost. Please note we are unable to accept responsibility for any duties and taxes incurred on delivery and recommend customers contact their local authorities for any further information regarding these payments.
To arrange a return, please notify our team via email of your intent to return at email@example.com
Please return the item to the following address:
Unit 6, Prospect Business Park
In order to process a refund, the following conditions must be met;
Item(s) must be unworn, unwashed, and unused. Item(s) must be returned to the original condition received. all garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund. Items that have been returned without garment tags or seals will not be accepted.
If the conditions detailed are not met, we shall notify you by email that your return has not been approved. In such a case, you will have the options to have the product returned to you at your own expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
We endeavour to assess and accept returns within 10 - 14 working days of their arrival to our warehouse. A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment. Please allow 10 working days for our team to process your returns from date of arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of your refund amount. Please use your tracking number as assurance we have received your return.
Your refund will be processed minus any original shipping charges selected. A return cost of £2.50 will be deducted from your refund amount (UK customers only).
We endeavour to assess and accept returns within 28 working days of their arrival to our warehouse. A return should take no longer than 28 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment. Please allow 10 working days for our team to process your returns from date of arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of your refund amount. Please use your tracking number as assurance we have received your return.
We only accept exchanges on our Lupe Metallic Trousers. Please email our team firstname.lastname@example.org so we can process your exchange at no returns cost.
At this time, we do not offer exchanges on all our products. We would suggest you place a new order and return the unsuitable product to us so we can process a refund once we receive it.
FAULTY/ DAMAGED GOODSWe’re very sorry to hear you received a faulty item. Please contact us via email email@example.com providing your Order Number with as much information as you can regarding the fault. If possible please provide images to help us determine the best method for resolving your issue quickly and effectively. If product/s arrive damaged or have a manufacturing fault customers are entitled to a full refund within 14 days of receiving their order. If the fault occurs after this period our customer care team will advise further.
In the event that items are returned to us worn, we will not be able to issue a refund, and your order will be returned to you.